PaliX CallerID Bridge Documentation

Welcome to the PaliX CallerID Bridge documentation. This guide will help you set up and configure the bridge to route caller ID from your VoIP system to POS System.

System Requirements

  • Windows 10 or Windows 11 (64-bit)
  • POS System (any version with caller ID support)
  • VoIP system with UDP caller ID output (Vertex, Whozz Calling, or SIP-based)
  • Network access between VoIP server and POS terminal
  • 2GB RAM minimum
  • 100MB disk space

Installation

Step 1: Download the Installer

Download the latest PaliX CallerID Bridge installer from your customer portal after purchase.

Step 2: Run the Installer

Run the installer as Administrator. Follow the on-screen prompts to complete installation.

# Default installation path C:\Program Files\PaliX\CallerID Bridge\

Step 3: Activate Your License

Enter your license key when prompted. The license key is emailed to you after purchase.

Configuration

The configuration file is located at:

C:\ProgramData\PaliX\config.ini

Configuration Options

[Network] # UDP port to listen for caller ID data ListenPort=3520 # IP address of VoIP server VoIPServer=192.168.1.100 [COM Port] # Virtual COM port for POS System COMPort=COM3 # Baud rate (usually 9600) BaudRate=9600 [License] # Your license key Key=PALIX-XXXX-XXXX-XXXX

VoIP Setup

Vertex Systems

  1. Log into your Vertex admin panel
  2. Navigate to Settings > Caller ID Output
  3. Set output type to UDP
  4. Enter the IP address of your POS terminal
  5. Set port to 3520 (or your configured port)

Whozz Calling

  1. Open the Whozz Calling configuration utility
  2. Select "Network Output"
  3. Enter destination IP and port
  4. Click "Apply" to save changes

POS System Integration

Configuring POS System for Caller ID

  1. Open your POS System Manager
  2. Go to Setup > Caller ID
  3. Enable Caller ID feature
  4. Select the COM port configured in PaliX (e.g., COM3)
  5. Set baud rate to 9600
  6. Click "Test" to verify connection

API Reference

PaliX CallerID Bridge provides a REST API for integration with other systems.

Authentication

All API requests require an API key in the header:

Authorization: Bearer YOUR_API_KEY

Endpoints

GET /api/status

Returns the current status of the bridge service.

GET /api/calls

Returns recent call history.

POST /api/customer/lookup

Look up customer by phone number.

{ "phone": "2125551234" }

Troubleshooting

No Caller ID Appearing

  • Verify VoIP server is sending UDP packets to the correct IP/port
  • Check Windows Firewall allows incoming UDP on port 3520
  • Confirm COM port is correctly configured in both PaliX and POS System

Service Not Starting

  • Run as Administrator
  • Check license key is valid and not expired
  • Review logs at C:\ProgramData\PaliX\logs\

Getting Help

If you're still having issues, contact our support team: