How Can We Help?
Our support team is here to help you get the most out of PaliX CallerID Bridge.
Common Issues
Quick solutions to frequently encountered problems
Caller ID not appearing in POS System
1. Verify the PaliX service is running (check Windows Services)
2. Confirm COM port settings match in both PaliX and POS System
3. Test the connection using the built-in diagnostic tool
4. Check if firewall is blocking UDP port 3520
License activation failed
1. Ensure you're connected to the internet
2. Verify the license key is entered correctly (no extra spaces)
3. Check if the license has expired in your customer portal
4. Contact support if the issue persists
Service won't start
1. Run the application as Administrator
2. Check Windows Event Viewer for error details
3. Ensure the COM port isn't in use by another application
4. Reinstall the virtual COM port driver (com0com)
Delayed caller ID display
1. Check network latency between VoIP server and POS
2. Ensure UDP packets aren't being delayed by firewall
3. Verify VoIP system is sending caller ID immediately on ring
4. Consider upgrading to Professional plan for priority support
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Office Address
United States
On-site support available for Enterprise
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